British Council Recruitment 2023 : Hiring for Graduate Trainee | Noida | Last Date: 12 May 2023
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British Council Recruitment 2023: British Council posted an announcement for off-campus hiring in 2023 for freshers for the post of Graduate Trainee for B.E/B.Tech/B.Sc graduates on British Council’s official job website. Interested individuals can read this job posting to learn more about the British Council Recruitment 2023. Using the registration link at the end of this post, they can then apply for the British Council Recruitment 2023 For Graduate Trainee.
We have provided detailed information on British Council Recruitment 2023, British Council Off Campus Eligibility, Job Role, Criteria, and Recruitment Pattern 2023.
About Company:-
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
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Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people
British Council Recruitment 2023 | More Details
| Company Name | British Council |
| Website | www.britishcouncil.com |
| Job Role | Graduate Trainee |
| Qualification | B.E/B.Tech/B.Sc |
| Batch | 2022/2023 Batch |
| Experience | Freshers |
| Job id | None |
| Salary | Best in Industry |
| Job Location | Noida |
| Last Date | 12 May 2023 |
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Job Description:
Purpose of job:
To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.
Role context
The British Council Shared Service Centre (SSC) is establishing a Customer Contact Centre to serve all first level enquires of British Council global customers. Senior Service Desk Technician will provide support to the Team Lead in achieving overall SLAs and customer services.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research on required information using available resources/applications.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/ team’s KPIs.
- Update required tools (CRM etc.) to record every customer interaction promptly.
Information Security
- Ensure and aware of the information security policies and comply with them
- Ensures that the team complies to ISO 27001 and IGA related requirements
- Send account opening requests effectively
- Disable accounts immediately for leavers and Absconders /on long leaves
- Provide security awareness and education to team
- Manage Records to ensure compliance to Freedom of information act
- Ensure incidents assigned to their Service Line are closed within SLAs
Qualifications
BTech/BSc Graduate
Role specific knowledge and experience
- Basic Understanding Service Desk Operations,
- Proficient in relevant computer applications( MS Office)
- Knowledge of customer service principles and practices
- Basic Understanding Service Desk Operations
- Enthusiastic and keen to learn
- Knowledge of customer service principles and practices
- Good people and interpersonal skills
- Good communication skills
How to Apply for British Council Recruitment 2023?
All interested and Eligible candidates can apply for the British Council Recruitment 2023 by the following Registration link as soon as possible before the Last Date.
Apply now:- Click here to apply
For more job details :- Click here
British Council Recruitment 2023 For Graduate Trainee – Frequently Asked Questions
How to apply for British Council Recruitment 2023?
To apply for the British Council Recruitment 2023, you have to check the official site of British Council or Fresheropenings.com.
Does Fresheropenings.com provide British Council Recruitment 2023 Alerts?
Yes, Freshersopenings.com provides British Council Recruitment 2023 Alerts continuously.
What is the British Council Selection Process?
Aptitude Test, Technical & Interview Rounds.
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