Wipro Off Campus Recruitment 2023: Hiring Production Agent
Table of Contents
Wipro Off Campus Recruitment 2023 : Wipro’s official career website published an off-campus hiring 2023 announcement. To get more information about Wipro Off Campus Recruitment 2023, interested candidates may read this job post. They can then apply to Wipro Off Campus Recruitment 2023 by using the registration link at the end of this article.
We have provided the detailed information on Wipro Off Campus Recruitment 2023, Wipro Off Campus Eligibility, Job Role, Criteria, and Recruitment Pattern 2023.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Wipro Recruitment 2023 | More Details
|Job Role||Production Agent|
|Salary||As per company standards|
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to Apply for Wipro Off Campus Recruitment 2023?
All interested and Eligible candidates can apply for the Wipro Off Campus Recruitment 2023 by the following apply link as soon as possible before the Last Date.
Apply now:- Click here to apply
For more job details :- Click here
Wipro Off Campus Recruitment 2023 – Frequently Asked Questions
How to apply for Wipro Off Campus Recruitment 2023?
To apply for the Wipro Off Campus Recruitment 2023, you have to check the official site of Wipro or Fresheropenings.com.
Does Fresheropenings.com provide Wipro Off Campus Recruitment 2023 Alerts?
Yes, Freshersopenings.com provides Wipro Off Campus Recruitment 2023 Alerts continuously.
What is the Wipro Selection Process?
Aptitude Test, Technical & Interview Rounds.
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