Aptean Recruitment
Aptean Recruitment

Aptean Recruitment: Aptean schedule to hire Support Analyst for 2021. Freshers can also apply. The location of the job is Madurai. The details for Aptean hiring process are provided below.

Aptean Recruitment: Aptean schedule to hire Support Analyst for 2021. Freshers can also apply. The location of the job is Madurai. The details for Aptean hiring process are provided below.

Aptean helps businesses profit, innovate and grow where the work gets done – in the call center, on the floor of the factory, at the end of the assembly line.

Aptean Recruitment:

Company Name:Aptean India Pvt Ltd
Company Website: www.aptean.com
Job Role:Associate Customer Success Analyst
Job ID:Madurai
Experience:0 – 1 year
Salary:Best In Industry

Eligibility Criteria:

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  • BE/ B.Tech/ MCA/ M.Sc (Computers)
  • Experience: 0 – 1 Year
  • Year of Passing: 2019, 2020
  • Aggregate: 60% and above in 10th , 12th,Graduation and Post-Graduation
  • Preferred Streams: Any

Job Description:-

  • Requirements: SQL Support, Troubleshooting, Debugging, Active Directory
  • Shift Timings: Night Shift

Job Responsibilities:-

  • Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
  • Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
  • Good understanding of database as SQL (writing queries, running performance tools etc)
  • Excellent written and verbal communication

Job Responsibilities:-

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Technology Proficiency

  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
  • Ensure adequate telephone ACD queue coverage
  • Communicate appropriately and provide regular updates to customer and management.

Teamwork

  • Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
  • Along with the Technical Support Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication

  • An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills
  • Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.

How to Apply for Aptean’s Off Campus Drive 2021?

All interested and eligible candidates can apply through the following link.

Apply Link: Click Here

Also, apply for other jobs

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