Concentrix Hiring 2023: Hiring For AM – Operations | Apply Now
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Concentrix Hiring 2023 : Concentrix official career website published an off-campus hiring 2023 announcement. To get more information about the Concentrix Off Campus Hiring 2023, interested candidates may read this job post. They can then apply to the Concentrix Off Campus Drive 2023 by using the registration link at the end of this article.
We have provided the detailed information on Concentrix Hiring 2023, Concentrix Off Campus Eligibility, Job Role, Criteria, and Recruitment Pattern 2023.
That moment? It’s an opportunity. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its best—smoothly get the customer what they need, and give them a reason to come back again and again.
At Concentrix, we reimagine everything CX to do just that: nurture brand love and loyalty. It’s kind of our thing—behind the scenes, we power billions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So chances are, you already know us!
What you may not know—yet—is how we can design, build, and run your entire CX world.
Whether you need a specific solution, the whole end-to-end journey—or anything in-between, we’re the partner to call. We have the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
Concentrix Hiring 2023 | More Details
|Job Role||AM – Operations|
|Qualification||Graduate in any discipline|
|Salary||As Per Company Standards|
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role & Key Responsibilities: –
- Manage a team of 20-40 FTE’s as per the assigned ratio and team structure
- Compliance and Integrity role model for the team
- Be a strong advocate and brand ambassador of CNX & it’s policies
- End to End Client/Customer/People Management
- Drive team performance & meet all targets
- Manage the daily team activities and ensure the daily operations run smoothly.
- Handle customer escalations, identify the root causes, ensure feedback is shared with the team and closure with customer and client contact
- Manage key business metrics and SLA’s & SLOs (CSAT, AHT, NPS, Quality, Schedule Adherence etc.)
- Drive Continuous Improvement in the team along with metrics improvement
- Performance management and appraisals for the entire Team.
- No Noise delivery – ensuring KPIs are met, 0 client escalations, 0 people escalations.
- Present Weekly Reviews to the Management on key deliverables with clear and precise callouts on performance issue, action plans and timelines for recovery.
- One-One with the team and scheduled Monthly Team meetings.
- Knowledge management for the team and quality control
- Apply performance management strategies – action plans, BQ management
- Responsible for people/employee career development
- Employee Engagement and Retention – Manage employee performance, align their aspirations to company growth objective to ensure employee loyalty
Key Skills & knowledge: –
- Strong Process/Product Knowledge.
- Good working knowledge of MS Office (Word, Excel and Power point)
- Ability to manage and support a team.
- Ability to achieve stretch targets.
- Effective problem-solving skills.
- Must have the ability to work under pressure.
- Highly energetic & matured.
- Customer orientation.
- Previous Automotive experience – highly desirable
- Graduate in any discipline
How to Apply for Concentrix Hiring 2023?
All interested and Eligible candidates can apply for the Concentrix Off Campus Drive 2023 by the following apply link as soon as possible before the Last Date.
Apply now:- Click here to apply
For more job details :- Click here
Concentrix Hiring 2023 – Frequently Asked Questions
How to apply for Concentrix Hiring 2023?
To apply for the Concentrix Off Campus Drive 2023, you have to check the official site of Concentrix or Fresheropenings.com.
Does Fresheropenings.com provide Concentrix Off Campus Hiring 2023 Alerts?
Yes, Freshersopenings.com provides Concentrix Off Campus Drive 2023 Alerts continuously.
What is the Concentrix Selection Process?
Aptitude Test, Technical & Interview Rounds.
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