Dell Off Campus Recruitment 2019
DELL Walk-in Drive for Freshers| Any Degree | August 2019

Dell walk-in drive for Freshers scheduled for Any degree graduates for the role of Technical Support at Gurgaon. The detailed eligibility and venue details for dell walk-in given below.

Job RoleTechnical Support
QualificationAny degree
Experience0 – 1 year
SalaryNot Disclosed
Job LocationGurgaon
Venue LocationGurgaon
Venue Date26 August 2019

Detailed Eligibility:

Qualifications:

  • Any graduate 0-1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Excellent spoken and written English
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated

Essential Requirements:

  • Fluent communication skills
  • Time management skills
  • Knowledge of job associated database, software and documentation
  • Problem-solving skills
  • Results-driven
  • Strong technical aptitude and troubleshooting skills

Key Responsibilities:

  • Solves moderately complex customer issues on any product.
  • Provides Technical support in the inbound or outbound contact center.
  • Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.
  • Routes customers when appropriate to proper support queues.
  • May identify opportunities for process improvements that contribute to the achievement of business metric goals.
  • Solves problems consistently and completely with minimum supervision.
  • Partners with team members to obtain resolutions to complex technical issues.
  • The first point of contact for customer escalations.
  • Performs quality audits.
  • Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.
  • Prioritizes daily activities based on complexity
  • And escalates the issues to the next level
  • Solves basic problems for customers and attempts to resolve more complex issues
  • Understands support technologies

How to apply for Dell Walk-in Drive for Freshers

All interested and eligible candidates can attend the walk-in drive at the following venue on 26 August 2019.

Venue Details:

Venue Date: 26 August 2019 Time: 12 PM to 3.00 PM

Venue:

Dell International Services,
Vipul Tech Square,
Opposite Central Park,
Sector Road, Sector – 43,
Gurgaon – 122002

Note: Please carry a resume and valid Govt. ID proof.

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