DELL Walk-in Drive for Freshers| Any Degree | August 2019
Dell walk-in drive for Freshers scheduled for Any degree graduates for the role of Technical Support at Gurgaon. The detailed eligibility and venue details for dell walk-in given below.
| Job Role | Technical Support |
| Qualification | Any degree |
| Experience | 0 – 1 year |
| Salary | Not Disclosed |
| Job Location | Gurgaon |
| Venue Location | Gurgaon |
| Venue Date | 26 August 2019 |
Detailed Eligibility:
Qualifications:
- Any graduate 0-1 year of relevant work experience required
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
- Excellent spoken and written English
- Ability to handle stressful situations.
- Goal/Career oriented and self-motivated
Essential Requirements:
- Fluent communication skills
- Time management skills
- Knowledge of job associated database, software and documentation
- Problem-solving skills
- Results-driven
- Strong technical aptitude and troubleshooting skills
Key Responsibilities:
- Solves moderately complex customer issues on any product.
- Provides Technical support in the inbound or outbound contact center.
- Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.
- Routes customers when appropriate to proper support queues.
- May identify opportunities for process improvements that contribute to the achievement of business metric goals.
- Solves problems consistently and completely with minimum supervision.
- Partners with team members to obtain resolutions to complex technical issues.
- The first point of contact for customer escalations.
- Performs quality audits.
- Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.
- Prioritizes daily activities based on complexity
- And escalates the issues to the next level
- Solves basic problems for customers and attempts to resolve more complex issues
- Understands support technologies
How to apply for Dell Walk-in Drive for Freshers
All interested and eligible candidates can attend the walk-in drive at the following venue on 26 August 2019.
Venue Details:
Venue Date: 26 August 2019 Time: 12 PM to 3.00 PM
Venue:
Dell International Services,
Vipul Tech Square,
Opposite Central Park,
Sector Road, Sector – 43,
Gurgaon – 122002
Note: Please carry a resume and valid Govt. ID proof.
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