DXC Technology Recruitment 2021: DXC Technology schedule to hire Technical Support L1 for 2021. Freshers can also apply. The location of the job is Bangalore. The details for DXC Technology hiring process are provided below.
DXC Technology is an American multinational corporation that provides B2B IT services. DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring customer satisfaction.
DXC Technology Recruitment 2021:
|Company Name||DXC Technology|
|Job Role||Technical Support L1|
|Qualification||Any Graduation with 10+2+3/4 preferably.|
|Experience||Typically requires 0- 3 years general experience or equivalent combination of experience and college-level education.|
|Salary||Best in Industry|
Knowledge and Skills:–
- Superior skills in both written and verbal communication.
- Experience in customer-facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be supported.
- Experience in a phone-based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Job Role:- Technical Support – Voice process
- Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
- Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
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Roles & Responsibilities: –
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
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DXC Technology Off Campus Drive 2021 Application Process:-
All candidates who wish to apply for the DXC Technology Recruitment 2021, they may apply for DXC Technology recruitment 2021 by clicking on this link
Apply Link: Click here