IBM Hiring: IBM schedule to hire Network Support Specialist for 2021. Freshers can also apply. The location of the job is Across India. The details for IBM hiring process are provided below.
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International Business Machines Corporation is an American multinational technology and consulting company headquartered in Armonk, New York, with more than 350,000 employees serving clients in 170 countries.
IBM Hiring:
| Company Name: | IBM India |
| Company Website: | www.ibm.com |
| Job Role: | Network Support Specialist |
| Job ID: | 433416BR |
| Experience: | 0 – 1 year |
| Salary: | Best In Industry |
Job Description:
Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities:
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- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
Required Technical and Professional Expertise:
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable
Off Campus Drive 2021 Application Process:-
All candidates who wish to apply for the Recruitment 2021, they may apply for Recruitment 2021 by clicking on this link
Apply Link: Click here
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