Infosys BPM Off-Campus drive: Applicants are invited for the Job Post of Intern at Infosys BPM. The detailed Infosys BPM requirement and Infosys BPM application process have given further below in the article.
Table of Contents
So, Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company is headquartered in Bangalore.
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Infosys BPM Off-Campus drive:
| Company Name | Infosys BPM |
| Company Website | infosys.com |
| Job Role | Process Executive -Service Desk |
| Course Specialization | B.Tech/B. |
| Experience | Freshers |
| Desired Experience | 0-2 Year |
| Target Batch | 2019-2021 |
| location | Bangalore/ PAN India |
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Job Description ::
- Fresher to 2 years with basic knowledge in Service Desk/ Tech support process / Cloud Computing Process
- Excellent communication skills – C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client
Technical Skills
- so, Basic knowledge of cloud computing and types of cloud computing
- Also, Basic Knowledge of Mail server settings – IMAP, POP, and SMTP
- moreover, Basic Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
- also, Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
- Experience in working on Active Directory
- Basic knowledge of Internet Protocols – LDAP (Lightweight Directory Access Protocol )
- Basic knowledge of SSON (Single Sign-On)
- Basic knowledge of API (Application-Programming Interface)
- Intermediate knowledge of Prevention of Spam, Phishing and Malware
- so, Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint, and OneDrive for Business
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
- Basic networking knowledge
Job duties and responsibilities
- Actively troubleshoot to identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit and within agreed processes
- To participate in an on-call Rota, providing 24 hours, first-line support service to users.
- Response, diagnosis, resolution and tracking by phone, email, chat, and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer-facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicate current performance and improvement ideas with client
How to apply For then Infosys BPM Drive 2021 for Process Executive -Service Desk?
All interested and Eligible candidates can apply for the Infosys BPM Off-campus drive 2021 by the following link as soon as possible
Apply Link: Click Here [adcode1]
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