Kyndryl Careers Recruitment 2023: Hiring For Customer Service Representative
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Kyndryl Careers Recruitment 2023 : Kyndryl official career website published an off-campus hiring 2023 announcement. To get more information about the Kyndryl Careers Recruitment 2023, interested candidates may read this job post. They can then apply to the Kyndryl Off Campus Recruitment 2023 by using the registration link at the end of this article.
We have provided the detailed information on Kyndryl Off Campus Recruitment 2023, Kyndryl Off Campus Eligibility, Job Role, Criteria, and Recruitment Pattern 2023.
About Company:-
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
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Kyndryl Careers Recruitment 2023 | More Details
| Company Name | Kyndryl |
| Website | www.kyndrl.com |
| Job Role | Customer Service Representative |
| Qualification | Bachelor’s degree |
| Batch | 22/23 |
| Job id | R-3971 |
| Salary | As Per Company Standards |
| Job Location | Hyderabad |
| Last Date | ASAP |
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Job Description:
The Role
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Your Role and Responsibilities :
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Should be comfortable working in night shifts.
Who You Are
- Customer Service representative 1 who support client with level 1 queries.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Excellent Communications skills.
- Apply Knowledge of ITIL.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
- Bachelor’s degree with good communication skills to understand and reciprocate the issues reported by the end users.
- Basic technical knowledge on how to troubleshoot the issues related to applications, Browser and hardware’s is an added advantage.
How to Apply for Kyndryl Careers Recruitment 2023?
All interested and Eligible candidates can apply for the Kyndryl Careers Recruitment 2023 by the following apply link as soon as possible before the Last Date.
Apply now:- Click here to apply
For more job details :- Click here
Kyndryl Careers Recruitment 2023 – Frequently Asked Questions
How to apply for Kyndryl Careers Recruitment 2023?
To apply for the Kyndryl Off Campus Drive 2023, you have to check the official site of Kyndryl or Fresheropenings.com.
Does Fresheropenings.com provide Kyndryl Off Campus Drive 2023 Alerts?
Yes, Freshersopenings.com provides Kyndryl Recruitment 2023 Alerts continuously.
What is the Kyndryl Selection Process?
Aptitude Test, Technical & Interview Rounds.
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