McAfee 2021 Hiring: McAfee schedule to hire CUSTOMER CARE SPECIALIST 2021. If you have 1-2 years of working experience within a Customer Support role, you may apply for the post. The location of the job is Bangalore. The detailed eligibility criteria and application process are given below.
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About the Company: McAfee Corp. is an American global computer security software company headquartered in Santa Clara, California. The company was purchased by Intel in February 2011, and became part of the Intel Security division.
McAfee 2021 Hiring:
| Company Name | McAfee |
| Website | www.mcafee.com |
| Job Role | CUSTOMER CARE SPECIALIST |
| Qualification | You have 1-2 years of working experience within a Customer Support role |
| Experience | Experienced |
| Salary | As per the company standards |
| Job Location | Bangalore |
Educational Qualifications & Skills:-
About you:
- You have 1-2 years of working experience within a Customer Support role
- You excel in a customer-facing role
- You should have excellent communication skills – verbal and written
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Good knowledge of the IT sector
- A technology background would be desirable, however, not essential as full industry and solution training will be provided
- A passion for finding new ways to keep our customers safe in the digital world
- Open to work in shifts
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About Role:-
- Act as the first point contact for customer issues
- Putting the Customer at the core, you will advise McAfee’s customers using phone, email or other media, on their upcoming renewals and advise on optimizing McAfee’s product portfolio in the customer environment.
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- Facilitate or escalate customer issues and complaints, both internally and externally.
- Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concerns
Company Benefits and Perks:-
McAfee works hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. McAfee offers a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.
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- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
Role Overview:–
- Plans and schedules work to meet deadlines established by others to ensure the completion of several related tasks.
- Uses judgment in data analysis to develop and design solutions for moderately complex processes.
- Develops solutions to problems utilizing formal education and judgment. Responds to customer/client requests or events as they occur.
- Develops solutions to problems utilizing formal education and judgment.
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How to apply for the McAfee 2021 Jobs:
All candidates who wish to apply for the McAfee Recruitment 2021, they may apply for the job post for this position by clicking on the link provided below:
Apply Link: Click here
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