SmartBear Hiring: SmartBear Software is an American privately-held information technology company that delivers tools for application performance monitoring, software development, software testing, API testing and API management. The company is based in Assembly Square in Somerville in the Greater Boston Area.
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|Company Name:||SmartBear Software|
|Job Role:||Product Support Engineer|
|Salary:||Best In Industry|
We are looking for a Product Support Engineer who will help our clients in learning and using SmartBear products, specifically our next generation Test Management tools.
This position is for you if you want to:
• Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, phone, etc.)
• Create, document and track the progress of new customer issues as they become available
• Collaborate with fellow support colleagues and other internal organizations, e.g. development, to achieve superior customer service
• Obtain the necessary knowledge and skills to become progressively proficient with responsible products
• Be the customer advocate when providing feedback to internal organizations
• Achieve issue resolution and escalation goals
• Look for ways to improve productivity of issue resolution and better ways to help customers
• Bachelor’s Degree in Computer Science or related field or equivalent experience
• Excellent English verbal and written communication skills
• Basic knowledge of Linux and Windows 7, 8 or 10 operating system
• Basic knowledge of office productivity suites (MS Office, Google apps)
• 0 – 1 years experience as a product support engineer
• Basic knowledge of software testing tools or test management tools
• Basic knowledge of application lifecycle management
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• Java Programming and scripting knowledge
• Network and server administration knowledge
How to Apply:
All the interested and eligible candidates can apply for this post by clicking on the link below:
Apply Link: Click Here
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