Unisys Recruitment: Unisys schedule to hire for Service Desk Associate (International Voice Support) – Engineering Fresher for 2021. The location of the job is Bangalore. The detailed eligibility criteria and application process of Unisys Off Campus Drive are given below.
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Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides IT services, software, and technology. It is the legacy proprietor of the Burroughs and UNIVAC line of computers, formed when the former bought the latter.
Unisys Recruitment:
| Company Name: | Unisys |
| Job Role: | Service Desk Associate (International Voice Support) – Engineering Fresher |
| Job Location: | Bangalore |
| Experience: | 0 – 1 year |
| Salary: | Best In Industry |
Minimum Education Required:- Bachelor’s Degree
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Experience:- No prior experience required
Skills Required:-
- Excellent verbal and written communication.
- Willingness and ability to work in shifts (24 x 7)
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills
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- Team Player
- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
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Position Overview:-
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities:-
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
Unisys Off-Campus Drive 2021 Application Process :-
All candidates who wish to apply for the Unisys Recruitment 2021, they may apply for this post by clicking on this link
Apply Link: Click Here
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