VMware Hiring: VMware schedule to hire Associate Technical Support Engineer for 2021. The location of the job is Bangalore. The detailed eligibility criteria and application process of VMware Off Campus Drive are given below.
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VMware, Inc. is an American cloud computing and virtualization technology company headquartered in California. VMware was the first commercially successful company to virtualize the x86 architecture.
VMware Hiring:
| Company Name: | VMware India |
| Company Website: | www.VMware.com |
| Job Role: | Associate Technical Support Engineer |
| Job ID: | R2121689 |
| Experience: | 0 year |
| Salary: | Best In Industry |
Job Description:
As a New Grad you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.
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Essential Functions:
- Resolve customer’s issues via the telephone, email or Webex session
- Reproducing issues in-house and responding back in a timely manner
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Focus on an area of technical specialization and attend technical trainings
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
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Requirements:
- Good written and verbal communication skills
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Understanding in Virtualization & Cloud computing will be preferred.
- Open to Rotational Shifts
- Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
- Ability to follow standard engineering principles and practices
- Logical approach to problem solving
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Educational Qualification:
BE / B.Tech – CS / IS / IT with overall (Xth , XIIth and Graduation) (60% and above in Engineering) – 2021 graduating with no current backlogs
How to Apply:
All the interested and eligible candidates can apply for this post by clicking on the link below:
Apply Link: Click Here
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