Red Hat Recruitment: Red Hat schedule to hire Remote Exam Support Intern for 2021. The job location is Bangalore. The details of the job are given below.
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Red Hat Recruitment:
| Company Name: | Red Hat Software |
| Company Website: | www.redhat.com |
| Job Role: | Remote Exam Support Intern |
| Job ID: | Bangalore |
| Experience: | Freshers |
| Salary: | Best In Industry |
Eligibility Criteria:
BE/ B.Tech – Computers/ IT
Job Description:
The Red Hat Global Learning Services (GLS) team is looking for an Intern to join our Remote Exam Support team in Bengaluru, India. In this role, you will learn about Red Hat’s way of delivering exams. You will support customers across the globe in the best-in-class professional manner. As an Intern, you will understand the nuances of remote examination set up for candidates who are taking exams from their premises and assist them with their queries and issues.
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Primary job responsibilities:
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- Respond to live chats and other modes of support from remote exam candidates
- Assist examinees with questions related to setting up their hardware, internet, and space for a remote performance-based examination
- Monitor pre-exam readiness status of upcoming exams and proactively reach out to examinees for setup assistance
- Follow up on customer queries with operations, information technology (IT), and curriculum teams and training quality managers when needed
- Manage simultaneous incoming chats, tickets, and calls effectively
- Identify and assess queries so that your response is in line with the Certification team’s guidance
- Provide accurate, valid, and appropriate solutions within a reasonable amount of time and follow up to ensure resolution
- Keep accurate documentation of interactions and contribute to building process repository
Required skills:
- Full-time student of a bachelor’s degree in engineering or computer science
- Ability to work on shifts outside standard business hours
- Excellent written and verbal communication skills in English; language skills in another international language are a big plus
- Fast typing skills with high accuracy
- Ability to handle multiple priorities
- Technical awareness in various operating systems like Windows, Linux, and Mac, terminal commands in Linux and Mac, internet connection nuances, bandwidth, browsers, wired and wireless connections, and VPN, and computer hardware like ports, network adapters, displays, and webcams
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How to apply for the Red Hat 2021 Jobs:
All candidates who wish to apply for the Red Hat Recruitment 2021, they may apply for the job post for this position by clicking on the link provided below
Apply Link: Click here
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