Tech Mahindra Walk-in Jobs 2019 | Any Degree |
Table of Contents
Tech Mahindra Walk-in Jobs 2019 scheduled for the post of Support Engineer/ Technical Support/ Service Desk/ Help Desk with International voice experience for Any Degree graduates at Bangalore. The detailed eligibility and venue details for Tech Mahindra Recruitment 2019 are mentioned below.
Tech Mahindra Walk-in Jobs 2019:
| Company | Tech Mahindra |
| Company’s Website | https://www.techmahindra.com/ |
| Job Role | Support Engineer/ Technical Support/ Service Desk/ Help Desk |
| Qualification | Any Degree |
| Experience | 0-4 years |
| Total Vacancies | 20 |
| Salary | Rs. 2.5 – 3.5 LPA |
| Job Location | Electronic City (Bangalore) |
| Walk-In Date | 17 to 27 December 2019 |
Detailed Eligibility:
- Education: The candidate should have. done graduation in any discipline.
- Experience: Minimum of 1-2 years in IT Service Desk/ Tech support / ITES environment desirable or similar profile from an International voice process.
Knowledge & Skills:
- Fluent in English verbal and Nonverbal
- Candidate should have excellent telephone skills
- Customer-focused
- Candidates have the ability to multi-task and prioritize workload
- Ability to adapt to continuously changing procedures and environment
- Team player with strong interpersonal skills
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Requirements:
- Microsoft Outlook, AD, Win Server, Windows OS, Networking concepts, PC hardware components.
- A candidate should have experience or clear understanding in Basic Hardware
- Troubleshooting of PCs, MS Office /office 365 applications.
- English communication skills without any MTI.
- A clear understanding of the incident management process
- It would be an advantage if a candidate possesses basic ITIL framework knowledge.
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Key Accountabilities:
- Respond to incident calls and emails from users on desktop issues, hardware, application-related issues and queries.
- Ask targeted questions to quickly understand the root of the problem.
- Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
- Provide level 1 & 2 remote troubleshooting support.
- Document all reported incidents – identify trends to assist in future problem resolution
- Candidate can easily ensure all issues are properly logged.
- Escalate unresolved cases to relevant support team.
- Refer to Knowledgebase resources to provide accurate solutions
- The candidate can prioritize and manage several open issues at one time
- Follow up with users to ensure successful closure of reported issues
- Generate, track, and close trouble tickets
- Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.
- Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.
How to Apply for Tech Mahindra Walk-in Jobs 2019?
All interested and eligible candidates can attend this Tech Mahindra Recruitment 2019 from 17 to 27 December 2019 at the below-mentioned venue.
Venue Details:
Date: 17 to 27 December 2019 Time:10 AM to 3 PM (Weekdays)
Venue:
Tech Mahindra,
Plot- 45-47,Tech Mahindra,
Gate 1, ITC-4,
(Abdul Kalam) KIADB Industrial Area,
Electronic city, Phase -2
Bangalore – 560100
Contact Person: Manish 7981960648 or 9008073809
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