Wipro Off Campus Careers 2023: Hiring Technical Lead
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Wipro Off Campus Careers 2023 : Wipro’s official career website published an off-campus hiring 2023 announcement. To get more information about Wipro Off Campus Recruitment 2023, interested candidates may read this job post. They can then apply to Wipro Off Campus Recruitment 2023 by using the registration link at the end of this article.
We have provided the detailed information on Wipro Off Campus Recruitment 2023, Wipro Off Campus Eligibility, Job Role, Criteria, and Recruitment Pattern 2023.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
Wipro Off Campus Careers 2023 | More Details
|As per company standards
The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists.
- Oversee and support process by reviewing daily transactionson performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters byproviding technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolveall client queries
- Resolve client queries as per the SLA’s defined in thecontract
- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis andtroubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLAand quality requirements
- If unable to resolve the issues, timely escalate the issues toTA & SES
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technicalknowledge
- Collate trainings to be conducted as triage to bridge the skillgaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products forproduction specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Identify and document most common problems and recommendappropriate resolutions to the team
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to Apply for Wipro Off Campus Careers 2023?
All interested and Eligible candidates can apply for the Wipro Off Campus Hiring 2023 by the following apply link as soon as possible before the Last Date.
Apply now:- Click here to apply
For more job details :- Click here
Wipro Off Campus Careers 2023 – Frequently Asked Questions
How to apply for Wipro Off Campus Careers 2023?
To apply for the Wipro Off Campus Recruitment 2023, you have to check the official site of Wipro or Fresheropenings.com.
Does Fresheropenings.com provide Wipro Off Campus Careers 2023 Alerts?
Yes, Freshersopenings.com provides Wipro Off Campus Careers 2023 Alerts continuously.
What is the Wipro Selection Process?
Aptitude Test, Technical & Interview Rounds.
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